IT Helpdesk

Job information IT Helpdesk from the Company Wis Ict Private Limited, this latest IT Helpdesk job vacancy is located in the city Paya Lebar Road. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Helpdesk field have been opened and published up to the specified time.

Company Overview

Established since 2010 and headquartered in Singapore, WIS ICT is a certified ICT provider delivering tailored Integrated Information and Communications Technology services. As a subsidiary of WIS Holdings Pte Ltd, it focuses on innovative technology solutions to empower clients’ businesses.

Job Summary

You will coordinate client calls and internal team assignments, track helpdesk cases to meet service level agreements, and communicate resolution updates to clients.

Responsibilities

• Route client calls accurately to the appropriate internal teams for timely job assignment
• Monitor helpdesk cases actively to ensure service level agreements (SLAs) are consistently met
• Communicate promptly with clients to confirm internal team responses and job resolution status
• Collaborate effectively with team members to support smooth case handling and resolution

Working Hours

• Weekdays, 9am to 6pm