HR Operations Manager

Job information HR Operations Manager from the Company Pacific Internet Ltd, this latest HR Operations Manager job vacancy is located in the city Singapore. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Manager field have been opened and published up to the specified time.

Role Summary

The HR Operations Manager is responsible for the day-to-day delivery of HR and administrative services across a technology group operating in Singapore, Malaysia, Thailand, Indonesia, and the Philippines. This is a hands-on, execution-focused role covering multi-country statutory compliance, HRMS administration, workforce planning support, and operational people processes. The role manages a small regional HR & Admin team and ensures consistent, compliant service delivery across all markets.

Key Responsibilities

HR Operations & Compliance

• Administer multi-country statutory payroll-adjacent processes
• Ensure ongoing compliance with employment law and data protection requirements across all covered markets
• Maintain and administer HR policies, processes, and procedures in line with the group's governance frameworks

People Management & HR Service Delivery

• Manage and support a team of HR & Admin staff distributed across Singapore, Malaysia, Thailand, Indonesia, and the Philippines
• Own day-to-day workforce planning execution, including FTE utilisation tracking and headcount reporting
• Act as the operational point of contact for employee lifecycle matters (onboarding, offboarding, records, leave administration)

Systems & Reporting

• Administer and maintain HRMS platforms (e.g. BIPO, Workday) for accurate employee data and reporting
• Maintain workforce planning and utilisation dashboards/templates
• Support HR reporting requirements for finance and regional leadership

Business Continuity & Risk

• Support execution of business continuity exercises for HR-related processes (e.g. participating in BCP tabletop exercises)
• Escalate compliance risks or gaps to senior leadership in a timely manner

Cross-functional Coordination

• Coordinate with Finance, Legal, and country-level stakeholders on statutory and compliance matters
• Support department-level reporting and documentation needs, including bilingual (English/Chinese) materials where required

Requirements

• Diploma or Bachelor's degree in HR, Business, or equivalent
• 5-8 years of HR operations/generalist experience, with at least 2-3 years in a team-lead or supervisory capacity
• IHRP-CP certification or equivalent preferred
• Proven experience administering multi-country statutory HR/payroll requirements in Southeast Asia region (Singapore mandatory; Malaysia, Thailand, Indonesia, or Philippines a strong plus)
• Hands-on experience with HRMS platforms (BIPO, Workday, or similar)
• Working knowledge of Singapore employment law and at least one other SEA jurisdiction's employment/data protection regulations
• Strong Excel skills (workforce planning templates, utilisation tracking, dashboards)
• Bilingual English/Chinese (Mandarin) proficiency for regional reporting and stakeholder coordination